Contact Us

Contact ScentSationals.com
We can be reached via email, phone, or post at the following:

Phone: (801) 370-2498

Toll free: 877-313-1045

Email: customersupport@scentsationals.com

Frequently Asked Email Questions

How long will a ScentSationals Fragrance Cube last?
The amount of time a fragrance lasts depends on several factors: The size, temperature and humidity of the room in which the wax is melting and your own personal biological sense of smell (how you personally perceive various scents plays an important roll in how long a scent seems to last to you). Each fragrance lasts a different amount of time; softer scents such as some florals and mints don't last as long as stronger scents such as those found in baked goods fragrances.

What is the wattage on the light bulb the ScentSationals Warmers use?
ScentSationals Warmers use a small, candelabra-based 25 watt light bulb for our Full-Size Warmers and 15 watt bulb for our Accent Warmers to generate enough heat to melt our low melting point wax fragrance cubes. These bulbs can be found at Walmart and on our website. 

Where can I purchase extra light bulbs?
Any small, candelabra-based 25 watt bulb can be used in your ScentSationals Full-Size Warmer. You can pick them up at most stores where light bulbs are sold. You can also find them at Walmart and on our website. 

Are ScentSationals Warmers ETL listed?
Yes, ScentSationals Warmers are ETL listed, you can find the ETL sticker directly on the warmer and on the packaging the warmer comes in.

How do I switch the scented wax in a ScentSationals Warmer?
To recycle/reuse melted wax, simply remove the wax melting dish from the warmer and pour the wax into its empty fragrance cube container. Otherwise, discard the wax into a disposable container and wipe the dish clean with a paper towel; you are now ready to add a new fragrance cube.

Can I mix fragrance cubes of different scents?
Absolutely! It's similar to mixing two different flavors of jelly beans to create a whole new flavor. Simply choose your favorite ScentSationals Fragrance Cubes and put them into the warmer together and viola! You have a fresh, custom scent all your own.

How hot does the wax get?
The wax heats to just above body temperature. So while it feels warm to the touch, it will not burn you or your loved ones.

How long can I leave my ScentSationals warmer operating?
The ScentSationals Warmer is a lamp with its heat source being a 25 watt light bulb, so you can safely leave it on 24/7 if you choose. For extra safety precausions, we do advise that you turn off your warmer anytime it is unattended. 

Where are these available?

You can find ScentSationals Warmers and Fragrances in Walmart's across the US and Canada and in Hobby Lobby, HEB, Meijer and online at www.ScentSationals.com.

Coupons? Sales? Promo Codes?
Join our email group and get announcements on deals and sales! Just email customersupport@scentsationals.com!

You can also follow us Facebook for additional promotions and giveaways. 

Are your old fragrances still available?
Just because a fragrance is currently discontinued doesn't mean we won't ever bring it back. We make the most popular scents for our customers. Follow us on Facebook and join our email group to get announcements on upcoming fragrances and warmer designs!

Consulting/Sales Rep opportunities?
Our business model is retail and web sales only. We are focused on that and have no plans to use a direct sales approach. While we know it is fun and can be lucrative to host home parties or use other direct selling methods in promoting this type of product, they tend to add layers of cost. Our goal is to provide the opportunity for EVERYONE to be able to afford and enjoy the product at the lowest cost possible, even on a limited budget. We feel going directly to the low-priced mass retailers is the best way to do that.

What is the difference between ScentSationals and other brands?
You can view are large selection of beautiful wickless candles and highly scented wax cubes at:
www.ScentSationals.com!

Do you have anything similar to Frat House Fragrance?

Yes, Distinguished is very simiar. 

Do you have a fragrance that is similar to Warmed Vanilla Fragrance that was in Walmart?
Yes, Scentsationals Old Fashioned Vanilla and Vanilla Bean. 

Do you ship outside the US?
Yes, we currently ship to Canada and to APO/FPO boxes for those in the Military.

Warm Apple Cider from Walmart – out of Mulled Apple Cider, Hot Wassail, Apple Brandy, and Country Cider - which is the closest fragrance on your website?
Mulled Apple Cider is the same as Hot Wassail.  Apple Brandy is totally different.  Country cider would probably be the closest or even Comforts of Home.

I broke a lid to my Warmer, how do I get a replacement? 
You can contact our customer Support and we can see if we have a replacement lid for your warmer, if we do not have the exact warmer lid, we will find one that fits and looks great. 

I just bought a new warmer this afternoon, but the wax is not melting. It has been on for several hours. What do I do?
A customer figured out the answer on her own: “Mystery solved!!! I turned off my ceiling fan to clean it... And the wax melted!!!” 

If you do not have a ceiling fan or air conditioner blowing near your warmer, check to make sure your bulb is a 25 watt for a Full-Size Warmer and a 15 watt for an Accent Warmer.  If it's still not melting, take a picture of what the wax looks like after it’s been warming for about an hour.  Also take a photo from the side so we can see if there’s a gap between the lid and the warmer.  Email these photos to:  customersupport@scentsationals.com

What are some Pleasant Masculine Fragrances?

  • Bourbon Leather
  • Coal
  • Maverick
  • Illisuion  
  • Rebel
  • Rogue 
  • Renegade 


I just bought 2 warmers from Walmart and neither of them work.

If you have tried the warmers in different plugs in your home to make sure the electrical outlet is working, and have tested the bulb to make sure it's not just a burnt out bulb, please return the warmers to Walmart for a refund/exchange or in-store credit.  If they do not have the design you want, you could purchase a new one from our website.

Do you still have the fragrance Rain Kissed?
Rain Kissed has been renamed to Raindrops on our website.  http://store.scentsationals.com/SearchResults.asp?Search=raindrops&Search.x=0&Search.y=0
You should still be able to find it at Walmart as well.

Do you have a fragrance similar to Country Sunflower?
Yes, our Flirty Fragrance is very similar to Country Sunflower.   

Can the paint come off the lid when it gets hot?
Our Warmer lids are glazed and fired so they should never have this issue. If for some reason there is an issue, please contact our Customer Support at 877-313-1045.

The Owl Warmers are a huge trend, where can I find them?   
The Owl Warmers are available at Walmart, Hobby Lobby, Meijer and on our website. 

Do you have a fragrance that is similar to your Vanilla Cinnamon Sugar Fragrance?
You might like Sugar Cottage or Cinnamon Vanilla.  You could also melt these both together and come up with a great fragrance! 

I don’t see the Baroque Spiral lid on your website as a replacement.  Can you recommend one? 
The Love Scroll lid looks good on the baroque spiral green warmer. It gives a totally different look; but it works! 

You can also contact our Customer Support for more suggestions. 

To determine a possible replacement lid for your warmer, measure across the opening (inside dimensions) and use a ruler to measure from the top lip of the opening to the top of the light bulb.  The lid should not touch the bulb; so make sure the depth is appropriate.

Replacement lid dimensions and color:
Baroque: Round 3-3/4” diameter outside dimension, will fit 3-3/8” opening , ½” deep, antique bronzed metal color.  Has a stem in the middle.

Do you have a fragrance similar to Frankincense and Myrrh? 
Yes, Incense and Myrrh.

Is Honeysuckle from Walmart available on your website? 
Yes, along with Honeysuckle Nectar. 

Do you ship to Canada?
Yes we do. 

What is the closest fragrance to Evergreen Forest?
O’ Christmas Tree and Pincones & Fir.

Is there a scent on the website that is the same as Warm Crackling Campfire?
Dusk is the closest, Warm Crackling Campfire is still available in Walmart. 

Do you offer a print catalog of your products?
We currenlty do not have a catalog for the products on our website. You are welcome to scroll through the site and place an order directly from there. 

I would really like to know if your fragrances are all natural? And the color.. is it just food coloring?
Our wax is not all natural in the sense that we don't make our wax with essential oils. You will need to ask about a specific fragrance in order for us to get actual ingredients because every fragrance differs. 

As for the dye used in the wax, it is a wax candle dye, it is not considered food grade but is safe for melting.
The wax is paraffin. If more specifics are necessary, please request an MSDS sheet for a specific fragrance. 

How often do you change the melted wax?
The waxes vary in potency of fragrance and how long they last. We suggest warming a cube for 1-2 hours in the morning and 1-2 hours in the evening, this will hep the wax cube last longer and will leave the scent lingering in your home. If you like the fragrance a bit stronger, you can leave it on for multiple hours and switch the cubes out when you notice the scent fading.    

The instructions say to pull the plug out when not in use, is this really necessary?
To be extra safe, the instructions recommend removing plug (units with cord or Accent Warmer) from the wall outlet.  The switch does turn the warmers off and should be sufficient on a daily basis.  If you are leaving for a significant amount of time (your discretion as to how long a significant amount of time is) you may want to pull the plug out for an added safety measure.  For sure, leave the Accent Warmer connected until your wax cools and solidifies to avoid spillage.

I am looking to purchase an automatic timer that is mentioned on the safety instruction sheet but I do not see it on your website. 
This is just a helpful hint about automatic timers that you can buy from hardware stores to turn lamps on and off while you’re away.  You would just turn the warmer to the ‘on’ position and use the timer to turn it on and off for the time you set.  Refer to the directions included with the particular timer you purchase for instructions for use.

What is the closest fragrance to Fresh Cut Pine? 
Pine Forest.

How can I make the fragrance cubes last longer? 
Be sure to use ScentSationals Fragrance Cubes in a ScentSationals Warmer. We are known for how long our fragrances last. We suggest warming 1 fragrance cube for 1-2 hours in the morning and 1-2 hours in the evening. This will hep the scent linger throughout your home and help the wax cubes last longer. If you have a really big room that you are warming the fragrance in, you could add another cube, but 1 cube should be enough for most rooms. 

My hardware store doesn’t have the Accent bulbs, where can I get those? 
You can find our 15 watt bulbs at your local Walmart or on our website at www.scentsationals.com. 

How do I get on your newsletter mailing list to receive info on specials?  

  • 1. Create an account by going to our home page and clicking “New Customer”
  • 2. Enter your email and a password that you choose (6 or more digits with numbers and letters)
  • 3. Enter your shipping info
  • 4. Your account is created!
  • 5. Then scroll down about halfway and look at the left side of the page.  There is a bar that has the word “Join” next to it.  Type your email address in and click “join” 
  • 6. You’re on the mailing list!

You can also follow us through social media for additional promotions and giveaways:


Is it okay to use the Accent Warmers as a night light without any fragrance cubes in them?
The bulb in our Accent Warmers is a 15 watt and is designed to be used 24/7 if you like. Nightlights use a 4-5 watt. It is up to you. 

Approximately how many ounces are in each 6 pack of fragrance cubes? 
Approximately 2.4 oz.

Can we contact you about Fundraising events?
We cannot do fund raisers due to our legal contracts.  We apologize.

Is Peppermint Bark close to BHG Chocolate peppermint Truffle?

Yes it is close but our Mint Chocolate Mousse is closer. 

Why cant customers use vegetable based or soy based candles in ScentSationals Warmers.
We have worked hard to make a safe product. Our wax has a higher melt point than either soy or vegetable based wax. Our warmers have been designed to work with that wax. The wax was formulated so that it could carry a higher fragrance load and to melt slower so that the fragrance would be protected and therefore last longer.
Soy based wax is very soft with a low melt point.  The fragrance in that wax won't last very long.  Vegetable wax is not stable and can explode thus should not be used at all.

Great tips:

  • 1. Turn your warmer on for 1 hour in the morning and 1 hour in the evening to fill your home with your favorite fragrance. The scent will linger most of the day and conserve the fragrance in the wax so it lasts longer.
  • 2. Use timers to turn the warmers on and off, that way you always have a fragrant home or office without having to remember to turn the warmer on and off. Be sure to use timers that are properly rated for this appliance.
  • 3. You may use more than one cube in your warmer to add to the amount of fragrance released into the room. (our fragrances are strong enough that in most cases one cube will be perfect). Due to different sizes and capacities of fragrance trays in our warmers, we recommend starting by using one cube first, then adding more later as tray space and fragrance needs permit.
  • 4. Be careful not to over-fill your warmer, as you don't want wax to overflow onto your counter or furniture. Some fragrances can stain so be careful.
  • 5. Store your fragrance wax cubes in a cool, dry place. Never leave them in a car or other warm location as the wax is designed to melt at low temperatures and could leak out of the container.

If you have any suggestions or questions about our FAQ sheet, please feel free to email us.

email: customersupport@scentsationals.com

address:
ScentSationals.com
201 East Bay Blvd
Provo, UT 84606

Phone: 877-313-1045

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